/* que commons console: terminal-editorial mission control. No inline styles exist;
   this file is the entire visual system. */
@font-face { font-family: 'Plex Mono'; src: url('/assets/plexmono-400.woff2') format('woff2'); font-weight: 400; font-display: swap; }
@font-face { font-family: 'Plex Mono'; src: url('/assets/plexmono-600.woff2') format('woff2'); font-weight: 600; font-display: swap; }

:root {
  --bg: #07090C; --panel: #11161D; --panel-2: #0C1117; --line: #1F2935;
  --text: #DBE3EA; --muted: #8696A6; --accent: #7AAEC8; --gold: #C8A44A;
  --ok: #5A9B6E; --err: #E06C5C; --warn: #E0B34C;
  --mono: 'Plex Mono', ui-monospace, 'Cascadia Mono', Menlo, monospace;
  color-scheme: dark;
}
* { box-sizing: border-box; }
html { background: var(--bg); }
body {
  margin: 0; min-height: 100vh; color: var(--text); font: 14px/1.55 var(--mono);
  background:
    radial-gradient(1200px 400px at 70% -10%, rgba(122,174,200,.06), transparent 60%),
    var(--bg);
}
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
code { color: var(--accent); }

/* chrome */
.topbar {
  display: flex; align-items: center; gap: 20px; padding: 10px 20px;
  border-bottom: 1px solid var(--line); background: var(--panel-2);
}
.brand { font-weight: 600; letter-spacing: .04em; }
.brand .tilde { color: var(--accent); }
.topbar nav { display: flex; gap: 14px; flex: 1; }
.topbar nav a { color: var(--muted); font-size: 12.5px; text-transform: uppercase; letter-spacing: .08em; padding: 4px 2px; }
.topbar nav a.active { color: var(--text); border-bottom: 2px solid var(--accent); }
.topbar nav a:hover { color: var(--text); text-decoration: none; }
@media (max-width: 900px) {
  .topbar { flex-wrap: wrap; row-gap: 6px; }
  .topbar nav { order: 3; flex-basis: 100%; flex-wrap: wrap; row-gap: 4px; }
}
.who { color: var(--muted); font-size: 12px; }
main { max-width: 1100px; margin: 0 auto; padding: 24px 20px 60px; }

/* primitives */
h1 { font-size: 17px; font-weight: 600; letter-spacing: .02em; margin: 0 0 18px; }
h2 { font-size: 13px; font-weight: 600; text-transform: uppercase; letter-spacing: .08em; color: var(--muted); margin: 26px 0 10px; }
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: 8px; padding: 16px 18px; overflow-x: auto; }
.label { font-size: 11px; text-transform: uppercase; letter-spacing: .08em; color: var(--muted); }
table.data { width: 100%; border-collapse: collapse; font-size: 13px; }
table.data th { text-align: left; font-size: 11px; text-transform: uppercase; letter-spacing: .07em; color: var(--muted); font-weight: 600; padding: 6px 10px; border-bottom: 1px solid var(--line); }
table.data td { padding: 7px 10px; border-bottom: 1px solid var(--panel-2); }
.num { font-variant-numeric: tabular-nums; }
.ok { color: var(--ok); } .err { color: var(--err); } .warn { color: var(--warn); } .gold { color: var(--gold); } .muted { color: var(--muted); }

button, .btn {
  font: 600 12.5px var(--mono); letter-spacing: .04em; color: var(--text);
  background: transparent; border: 1px solid var(--line); border-radius: 6px;
  padding: 7px 14px; cursor: pointer;
}
button:hover, .btn:hover { border-color: var(--accent); color: var(--accent); }
button.danger:hover { border-color: var(--err); color: var(--err); }
button:focus-visible, a:focus-visible, input:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
input[type=text], input[type=email], input[type=number], input[type=date], select, textarea {
  font: 13px var(--mono); color: var(--text); background: var(--panel-2);
  border: 1px solid var(--line); border-radius: 6px; padding: 7px 10px;
}
textarea { resize: vertical; min-height: 64px; }
select:focus-visible, textarea:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }
form.inline { display: inline-flex; gap: 8px; align-items: center; }
form.stack { display: flex; flex-direction: column; gap: 10px; }

/* auth screens */
.gate { min-height: 80vh; display: flex; align-items: center; justify-content: center; }
.gate .panel { width: 380px; padding: 28px; }
.gate h1 { margin-bottom: 6px; }
.gate .sub { color: var(--muted); font-size: 12.5px; margin-bottom: 22px; }
.gate button { width: 100%; padding: 12px; border-color: var(--accent); color: var(--accent); }
.gate button:hover { background: rgba(122,174,200,.08); }
.gate .error { color: var(--err); font-size: 12.5px; margin-top: 14px; }
.gate .brandline { margin-bottom: 26px; }

/* flash + misc */
.flash { border: 1px solid var(--line); border-left: 3px solid var(--accent); padding: 10px 14px; border-radius: 6px; margin-bottom: 16px; font-size: 13px; }
.flash.err { border-left-color: var(--err); }
/* success flash (e.g. "Ticket #N closed") carries an inline action (Undo) on the right */
.flash.ok { border-left-color: var(--ok); display: flex; align-items: center; justify-content: space-between; gap: 14px; }
.empty { color: var(--muted); padding: 28px 0; text-align: center; }

/* action row: the assign + close controls under a ticket */
.row { display: flex; flex-wrap: wrap; align-items: center; gap: 12px; margin-top: 16px; }

/* support conversation: a two-lane chat. The user reads on the left, the operator on
   the right (accent-tinted), and internal notes run full width in gold so they can
   never be mistaken for part of the user-facing exchange. */
.thread { display: flex; flex-direction: column; gap: 12px; }
.thread .msg { max-width: 78%; border: 1px solid var(--line); border-radius: 8px; padding: 9px 12px 10px; background: var(--panel-2); }
.thread .msg .meta { font-size: 11px; color: var(--muted); margin-bottom: 5px; letter-spacing: .02em; }
.thread .msg .meta strong { font-weight: 600; color: var(--text); }
.thread .msg .body { white-space: pre-wrap; overflow-wrap: anywhere; }
/* user: left lane, neutral rail */
.thread .msg.user { align-self: flex-start; border-left: 3px solid var(--muted); border-top-left-radius: 2px; }
/* operator: right lane, accent rail + tint */
.thread .msg.op { align-self: flex-end; border-color: rgba(122, 174, 200, .35); border-right: 3px solid var(--accent); border-top-right-radius: 2px; background: rgba(122, 174, 200, .08); }
.thread .msg.op .meta strong { color: var(--accent); }
/* internal note: full width, gold dashed, clearly out-of-band */
.thread .msg.note { align-self: stretch; max-width: 100%; border: 1px dashed var(--gold); background: rgba(200, 164, 74, .06); }
.thread .msg.note .meta strong { color: var(--gold); }
@media (max-width: 640px) { .thread .msg { max-width: 92%; } }

/* dashboard */
.kpis-hero { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; margin-bottom: 10px; }
.kpis-hero .kpi strong { font-size: 26px; }
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 10px; margin-bottom: 18px; }
.kpi { background: var(--panel); border: 1px solid var(--line); border-radius: 8px; padding: 12px 14px; }
.kpi strong { display: block; font-size: 20px; margin-top: 4px; font-variant-numeric: tabular-nums; }
.kpi .sub { display: block; color: var(--muted); font-size: 11px; margin-top: 4px; }
.kpi.gold strong { color: var(--gold); }
.kpi.warn strong { color: var(--warn); }
.kpi.bad strong { color: var(--err); }
a.more { font-size: 12px; }
a.more::after { content: ' \2192'; }
@media (max-width: 900px) { .kpis-hero { grid-template-columns: 1fr; } .kpis { grid-template-columns: repeat(2, 1fr); } }
.grid2 { display: grid; grid-template-columns: 2fr 1fr; gap: 12px; margin-bottom: 12px; }
.grid3 { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; margin-bottom: 12px; }
/* Grid items default to min-width auto: a chart canvas's locked intrinsic width can
   blow out its fr track and reshape the row on every poll. Pin the floor to 0. */
.grid2 > *, .grid3 > * { min-width: 0; }
@media (max-width: 900px) { .grid2, .grid3 { grid-template-columns: 1fr; } }
.chartbox { position: relative; height: 180px; overflow: hidden; }
.chip { display: inline-block; border: 1px solid var(--line); border-radius: 6px; padding: 4px 10px; font-size: 12px; }
.chip.err { border-color: var(--err); color: var(--err); }
.chip.active { border-color: var(--accent); color: var(--accent); }
.chiprow { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 14px; }
/* disclosure edit forms (buyers/deals use bare <details>) */
details > summary { cursor: pointer; color: var(--muted); font-size: 12px; text-transform: uppercase; letter-spacing: .06em; }
details > summary:hover { color: var(--accent); }
details[open] > summary { color: var(--accent); margin-bottom: 10px; }
/* explainers */
.intro { color: var(--muted); font-size: 12.5px; margin: -10px 0 18px; max-width: 70ch; }
.hint { color: var(--muted); font-size: 11px; border-top: 1px solid var(--panel-2); margin: 10px 0 0; padding-top: 8px; }
.term { text-decoration: underline dotted var(--muted); text-underline-offset: 3px; cursor: help; }
.help-section { margin-bottom: 26px; }
.help-section p { max-width: 78ch; }
ol.steps { padding-left: 22px; } ol.steps li { margin: 6px 0; max-width: 76ch; }
.help-section h2 { text-transform: none; color: var(--text); font-size: 13.5px; letter-spacing: .01em; margin: 0 0 6px; }
.dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: var(--ok); margin-right: 6px; }
.dot.bad { background: var(--err); }
.asof { color: var(--muted); font-size: 11px; text-align: right; margin-top: 14px; }
.overdue td { color: var(--err); }
.once { border: 1px dashed var(--gold); border-radius: 8px; padding: 14px 16px; margin: 14px 0; word-break: break-all; }
.bar { display: flex; align-items: center; gap: 8px; margin: 3px 0; font-size: 12px; }
progress.bar-meter { width: 100%; height: 10px; accent-color: var(--accent); background: var(--panel-2); border: 0; }
progress.bar-meter::-webkit-progress-bar { background: var(--panel-2); border-radius: 2px; }
progress.bar-meter::-webkit-progress-value { background: var(--accent); border-radius: 2px; }
progress.bar-meter::-moz-progress-bar { background: var(--accent); border-radius: 2px; }
.bar em { font-style: normal; color: var(--muted); min-width: 72px; }
/* support ticket attachments (screenshots + debug logs) */
.att-panel { display: flex; flex-wrap: wrap; gap: 12px; align-items: flex-start; }
.att-item { display: inline-flex; flex-direction: column; gap: 4px; text-decoration: none; color: var(--text); font-size: 12px; }
.att-thumb { max-width: 160px; max-height: 160px; border: 1px solid var(--line); border-radius: 6px; object-fit: cover; }
.att-chip { flex-direction: row; align-items: center; gap: 8px; border: 1px solid var(--line); border-radius: 6px; padding: 6px 10px; }
.att-name { word-break: break-all; }
.att-size { font-size: 11px; }
.att-tag { display: inline-block; border: 1px solid var(--line); border-radius: 4px; padding: 0 5px; font-size: 10px; text-transform: uppercase; color: var(--muted); }